Because our products are digital downloads or online-tool access supplied immediately after payment, we do not generally offer refunds where you change your mind, purchase the wrong product, decide you no longer need it, find a cheaper product elsewhere, or don't end up using it. This does not limit your rights under the Australian Consumer Law.
Contact us if a product cannot be downloaded or accessed, is corrupted, does not match its description, or does not function as represented. Email hello@moneydetective.com.au with your name, the email used for purchase, your order number or receipt, the product name, and a description of the issue.
We aim to respond to refund requests and product issues within 2 to 3 business days of receiving your email.
We may first offer troubleshooting assistance, a replacement file, a corrected version, or a new download or access link. If the product has a major failure under the Australian Consumer Law, you may be entitled to choose an appropriate remedy, which may include a refund.
The product page identifies the supported format and software requirements. We are not responsible for incompatibility caused by using unsupported or outdated software, or a device that doesn't support the file type, this doesn't affect your rights where the product was inaccurately described.
If you accidentally purchase the same product more than once, contact hello@moneydetective.com.au and we'll review the circumstances and may provide a refund or another appropriate solution.
If we approve a refund, we will confirm this by email. Approved refunds are returned to your original payment method via Stripe. The time taken to appear may depend on Stripe or your financial institution.
This policy is provided as general information for Money Detective's customers and has not been reviewed by a lawyer. If you have questions about your rights, contact hello@moneydetective.com.au or seek independent advice.