This Privacy Policy explains how Alexandria Buhot collects, uses, stores and discloses personal information through the Money Detective website. In this policy, "we", "us" and "our" refer to Alexandria Buhot.
Depending on how you use the website, we may collect your name, email address, billing information, transaction details, product purchases, download information, customer-support messages, IP address, browser and device information, and cookies or similar technical information.
We do not require your bank password to purchase or use our downloadable products. If you voluntarily send us a bank statement or financial document for support, please remove account numbers and other sensitive information wherever possible first.
We may collect personal information when you visit our website, purchase a product, contact us, request support, download a product, or use a contact or checkout form. We may also receive limited information from payment, hosting and email service providers.
We may use personal information to process payments, deliver digital products, provide customer support, respond to enquiries, send transaction confirmations and download links, manage refunds, improve our products and website, maintain business records, prevent fraud, and meet legal obligations. We will not use personal information for an unrelated purpose unless permitted or required by law.
Payments are processed by Stripe. Stripe may collect and process your name, email, payment details, billing information and device information as part of processing your payment and preventing fraud. You can view Stripe's practices at the Stripe Privacy Policy. We do not intentionally store full payment-card numbers on our own systems.
After a successful purchase, we use Resend to send your receipt and download links by email. Resend processes your email address and the content of that email (your product name and download link) solely to deliver it. You can view Resend's practices at the Resend Privacy Policy.
Our website is hosted and deployed using Netlify. Netlify may process technical information required to host, secure and deliver the website, including IP addresses, browser information, device information and server logs. You can review Netlify's practices at the Netlify Privacy Policy.
If you email us at hello@moneydetective.com.au, your message and email address are received and stored through Zoho Mail, our email hosting provider, so we can respond to you.
We do not currently use Google Analytics, Meta Pixel, TikTok Pixel or another separate third-party analytics provider. Netlify may process technical information and server logs as part of hosting, security and delivery of the website. If we introduce analytics or tracking tools in the future, we will update this Privacy Policy to explain what is used and how it operates.
Our website may use cookies or similar technologies to keep the website operating, remember preferences, support checkout functions, and assist with security. Stripe may use cookies when you interact with checkout pages. You can control cookies through your browser settings, though disabling them may affect some website functions.
We do not currently operate an email marketing list. We may send transactional communications relating to your purchase — payment confirmations, receipts and download instructions — which are different from promotional marketing emails. If we begin sending marketing emails in future, we will update this Privacy Policy and provide a way to unsubscribe.
Some of our service providers may store or process information outside Australia, including Stripe, Netlify, Resend and Zoho. Where required, we take reasonable steps to manage overseas disclosures in accordance with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including using secure website connections, limiting access to personal information, and using reputable service providers. No online system is completely secure, so we cannot guarantee absolute security.
We keep personal information only for as long as reasonably necessary for the purpose it was collected, customer support, business recordkeeping, and legal or tax obligations.
You may contact us to request access to personal information we hold about you, or to ask us to correct inaccurate information, at hello@moneydetective.com.au. We may need to verify your identity before responding.
If you believe we have mishandled your personal information, contact us first at the email above. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Our website and products are not intentionally directed towards children. We do not knowingly collect personal information from children for marketing purposes.
We may update this Privacy Policy when our business, technology or information-handling practices change. The latest version is published on this page with the updated date.
This policy is provided as general information for Money Detective's customers and has not been reviewed by a lawyer. If you have questions about your rights, contact hello@moneydetective.com.au or seek independent advice.