After successful payment through Stripe, your product is provided via a secure download link shown on the checkout confirmation page, and also sent to your email address.
If you can't find your product: check your spam and junk folders, confirm you used the correct email address, and check whether the payment was successful. Then contact hello@moneydetective.com.au with your order number or payment receipt where possible.
Download links may be subject to reasonable security or technical limits. We may replace a link where it expires, doesn't work, or a corrected version needs to be provided. You must not publicly share or distribute a download link.
The product page states the format supplied — typically Microsoft Excel, with Google Sheets compatibility. Compatibility may vary depending on your device, operating system and software version.
Support is limited to helping you access and use the purchased product as described on the product page. Support does not include completing your personal budget, providing personal financial advice, custom spreadsheet development, or troubleshooting unsupported applications.
If you identify an error, contact us with the product name, order number, a description of the issue, and screenshots if available. We may provide a correction, replacement file, or updated version.
This policy is provided as general information for Money Detective's customers and has not been reviewed by a lawyer. If you have questions about your rights, contact hello@moneydetective.com.au or seek independent advice.